Staying ahead of the game is important for any business, which is why WhatsApp chat automation for your business is needed.
By leveraging this technology, businesses can provide their customers and prospects with a personalized experience that exceeds expectations.
If you are looking to implement WhatsApp chat automation for your online business.
Do not forget to check out this article and find out more.
How to Use WhatsApp Chat Automation for your Business (Updated 2023)
Table of content
What is WhatsApp Chat Automation & How Does it Work?
Whatsapp business chat automation is a great way to communicate and automate customer support and streamline customer service.
It can help you quickly answer customer inquiries, reduce response time, and save time on mundane tasks.
This guide will help you understand what Whatsapp business chat automation is and how to set it up.
You’ll learn the basics of setting up chatbots, use cases for using them in your business, and some tips for getting the most out of your chatbot.
With this knowledge, you can take advantage of the benefits that WhatsApp automation has to offer.
12 Best whatsApp chat automation tools & platforms for setting up a whatsApp chat bot?
The best tools and platforms for setting up a WhatsApp chat bot can vary depending on your needs and budget.
There are many automation platforms available that offer unique features such as automated messages, AI-driven interactions, integrations with other services, and more.
There are also several chatbot services that specialize in creating custom bots tailored for WhatsApp.
No matter what type of bot you’re looking to set up, it’s important to research the different options available so you can find the best tool or platform for your specific needs.
Below is our list of Top tools to set up WhatsApp chat automations for your service or e-commerce business.
Whatsapp API for Business is one of the best software for WhatsApp automation in the Asia region. WATI offers the easiest user onboarding and ability to configure with little technical knowledge.
The best part is the automated review of template messages. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful and also great.
We would say that WATI is a great app if you run your support via WhatsApp. The best is that you can easily send notifications to your customers on WhatsApp.
The only cons that we get in this app is its onboarding process takes 5 days, and it has some bugs here and there.
WATI comes with affordable pricing and zero setup fee for its users, it offers standard, pro and enterprise plans for all your business needs.
Standard – ₹2,380
Pro – ₹4,760
Enterprise – offers custom pricing
Zoko is one of the best whatsapp chatbot services as it offers a shared team inbox for WhatsApp.
It allows businesses to set up their communication over WhatsApp for marketing or customer support.
It offers features like notifications, dedicated chat feeds, pre-built chat flows, message broadcasts, multi-agent login on a single WhatsApp number, and also user-friendly shopping on WhatsApp.
A business can send a complete product catalog to its users and any user can place an order using whatsapp.
The team offers exclusive support and you can connect one-on-one with the support to get your query resolved. Its premium subscription only starts from $35 a per month.
Zoko also offers a dedicated plugin for Shopify websites and any business can smoothly launch their whatsapp marketing campaigns using it.
Engati is a cloud based whatsapp support platform to build AI Chatbots and live chats.
It enables you to create bots in just a few minutes with no programming language or coding.
You can create one chat flow and publish it across over 15+ channels- WhatsApp, Messenger, Instagram and more for business, your website, and your mobile app.
Engati supports intelligent paths, train, copy, analytics, & private labeling.
Engati chatbots built within Engati can be published across Facebook Messenger, Instagram, Telegram and whatsapp also it can be embedded within business websites, and can be used across any industry.
It allows you to do more with automations. If you are good with chatbots, you are free to play around anything with this.
You can easily turn your visitors into customers and easily segregate customers based on location, demographics, purchasing habits and offer great discounts and promotional offers to convert them effortlessly.
They are also offering a freemium plan and king plan with 3000 messages in a month at a very minimal cost.
They offer some free whatsapp tools such as link generator, QR code scanner, whatsapp widget for your website along with free templates for different niches.
Manychat is one of my favorite tools and I have been using it for a long time now, easily integrated with fb messenger, Insta DM and with Whatsapp.
Manychat offers chat and email support, as it is one of the very first players in the chatbot industry and since then it has only gone upwards.
They also have several manychat agencies who can help you achieve some really significant results.
With the Manychat whatsapp chat automation you can increase leads by increasing traffic from your whatsapp.
Easily provide top tier customer support, capture and re-engage with your customers and more.
Manychat is offering a pro version at just $15 per month with advanced pro features, unlimited contacts with no branding.
6. Delight chat
Delight chat is one of the best omni-channel chatbot platforms which is easy to use and very affordable.
If you are focusing on increasing sales and streamlining your chat support, delight chat is the one we would highly recommend as your best chatbot platform.
Delight Chat omni-channel SCALE package is only $99 per month for everything you need in a tool.
It’s good to have a dedicated support inbox, whatsapp, fb, Instagram, live chat and email support all at one place.
Plus, it has some great abandoned cart flows, COD verifications.
Order and return notifications and you can also send unlimited broadcasts to your subscribers and many more advanced growth tools easily integrated with shopify web store.
Gupshup is known for its conversational messaging for ecommerce, support and marketing across multiple channels.
It offers an AI powered bot platform through which you can build interactive and intelligent bots for any marketing channel.
You can easily sell more with your whatsapp store using its upsell and cross sell flows, not only this but it has SMS APIs, GUPSHUP APIs, Whatsapp business APIs for chat automations and advanced Instagram.
APIs through which you can leverage Instagram to grow sales, improve your social engagement and provide support.
You can also provide post-purchase chat support to users, order tracking, handle return requests and live agent handover on Instagram itself through this Advanced GUPSHUP API
Gupshup only charges o.oo66 USD per message conversation on whatsapp business in India, they also offer free credits in your account to test out the platform and is very affordable as compared to others.
8. CHAT COMPOSE
This tool helps you build your own sales and support automations and you can design conversation scripts with ease.
Offering multi channel integrations it even supports Web, CMS, Whatsapp, Mobile apps, Facebook, Instagram, SMS, Telegram, Salesforce, line, we chat & Telephone. It’s totally backed up by machine learning and AI.
They have pre-built whatsapp chatbot scripts, templates and use cases.
Chat Compose offers a freemium plan and its highest plan goes in for $69 per month in which you can build up to 20 different bots for your marketing automation use.
It’s all about automation using bots, offering easy-to-use Bots builder and will allow you to integrate it with platforms like: whatsapp, messenger, slack, twitter, telegram, twilio, Instagram and other important channels.
Flow.ai also offers a virtual assistant support solution to manage your business effectively.
You can also implement Flow.ai chatbots if you are using multiple languages as it uses auto translation to generate any additional language in multiple regions.
If you look at their marketing solutions, you find they are helping you to generate leads, increase sales and conversions and also add human touch to your marketing campaigns on different channels.
It offers a freemium pricing model and if you are looking for enterprise solutions, you can directly get in touch with their team.
If you are running an ecommerce store, Haptik can help you with a lot of things without pain. It’s trusted by over 500+ companies and offers great customer support to all its clients.
Haptik offers a conversation studio which helps you build and manage your conversation without hassle. It has built-in rich messaging experiences such as quick replies, carousels, forms, menus and more.
They also have intelligent bot prompts for your customers to help them in their buying journeys.
You can easily eliminate the guesswork of which templates to use and create any bot with customer intent using live tickets, agent chatbots and knowledge base.
Plus, it offers integrations with Shopify, Zendesk & Salesforce. Haptik.ai offers a freemium plan and based on subscription its growth plan charges up to $5000 per year.
Your dedicated whatsapp business chat automation tool to fulfil all your goals. It offers no-code chatbots for your customers.
Integrate your product catalog no matter how big it is and easily share it with your customers, send the latest notifications for order confirmation, refunds and deliver updates throughout whatsapp chat.
Gallabox offers integrations for all major platforms such as Zoho, shopify, Facebook, wix and more.
If you need over 10000 conversations per month you can opt in for its pro plan which costs only around $50 per month billing.
It also offers built-in chat templates for several industries such as Education, Travel, Real estate, Ecom and BFSI. Along with Multi-lingual support and push notifications.
12. Chat Race
It’s a useful tool for all your meta needs, be it Whatsapp, Facebook or Instagram this tool will help you automate and integrate every platform.
It will help you boost your revenue through multiple automations such as support, marketing and sales. Chatrace offers integrations for Telegrams, SMS, Viber, Google and Meta platforms.
For Facebook you can easily automate chatbots for replying to a DM, Comment or even story replies.
For Whatsapp, you can easily connect with your customers and reach new unlimited customers, free messages, support inbox and business api and you can integrate all this with its easy drag and drop and no coding required.
For Instagram, you can easily engage with users, provide instant support and sell easily with Instagram automations and flows.
You can reply to the DM, Reply to comments and reply to the story. Chatrace only charges $9.99 dollars per month for its pro plan where it offers unlimited platforms, Facebook & Instagram comment automation and Ecom.
5 Ways to Use WhatsApp Business Chat Automation for Boosting Your Business
Whatsapp chat automation tool is a powerful tool for businesses to connect with their customers quickly and easily.
With automated chat messages, businesses can send greeting messages and automatic responses to customers, as well as engage in real-time conversations.
This helps companies save time, and resources while still providing excellent customer service.
In this article, we will discuss five ways to use WhatsApp chat automation for boosting sales for your business.
From automated response systems to personalized greeting messages, we will explore the different ways you can leverage this tool to increase engagement and sales.
- How to build a chatbot
- Fulfilling the requirements to deploy WhatsApp chatbot
- How to set up and connect your WhatsApp business account
- Your Whatsapp chat automation flows
- Testing your WhatsApp chat
How to Use WhatsApp Chat Automation for your Business?
There are several ways a business can use WhatsApp chat automation for better management of the business.
One of them is Automating USER Engagement & Communication – Engagement and user connection are very important for an online business with WhatsApp chat automation software.
You can simply manage it with custom responses, auto replies, away messages and saved replies for similar queries.
Managing internal teams communications & Hiring purposes – Your business regularly needs to communicate for different client cases as there are a lot of teams who are dealing within the backend.
It becomes very easy to handle different cases on the WhatsApp business automation platform itself and not take it outside.
You can also send notifications to your subscribers about any upcoming hiring in the firm as it’s very easy to manage scheduling interviews and sharing important business information.
Marketing & promotions – A business regularly need to send weekly newsletters, important updates, and upcoming sales to its subscribers on different marketing channels.
There are different messaging flows and promotions for each customer. Sending them regular notifications and DMs is very easy with WhatsApp chat queues.
Catalog display & audience segmentations – Some e-commerce businesses need to show up their product catalog and live product orientations to their clients to help them make a better decision to sell off.
You can share each product in complete detail and with the help of the WhatsApp chat automation system, a user can place a direct order on WhatsApp itself.
Plus, you can also create different audience segmentations to help you identify user behaviour and requirements.
The Benefits of Using a WhatsApp Bot to Improve Customer Service
Setting up a WhatsApp bot service can be an effective way to automate customer service systems in your business and also managing regular sales inquiries, and also to provide real-time support.
It also saves a lot of team hours for your employees to plan and you can keep all your current customers happy at the same time.
You can easily manage your refunds, sell the latest product launches and notify existing users about your upcoming VIP sales.
Most of your users are with your brand for a long time and they trust you, being said that they need solutions which are user friendly as well as not at a loss making an offer for them.
For your business it can be a real pain to keep count of actual returns and new user queries.
However, it’s important to choose the right tool or platform in order to get the most out of your bot.
How to Utilize AI & Machine Learning For Your WhatsApp Automation Tool?
WhatsApp chat automation tools can simplify and streamline customer service processes, as well as providing additional features such as automated conversations.
Machine learning allows these tools to become smarter, making them more efficient and accurate.
By integrating machine learning algorithms into your WhatsApp automation tool, you can enable it to understand the context of conversations and suggest better responses.
This can help reduce manual labor associated with customer service processes, create more personalized experiences for customers, and boost customer satisfaction.
Additionally, AI-powered analytics can provide valuable insights into customers’ behavior which can be used to further optimize your WhatsApp chat automation tool.
Whatsapp is now known for business automations and almost every big business is using it in day-to-day activities.
The future of Whatsapp chat automation completely lies in its ability to make new connections in a more personalized way.
Now the time has changed as earlier most businesses used it to send mass messages and new user deals only.
Being the world’s most used platform, WhatsApp has proven itself to be a great tool for new interactions, communications, and effortlessness.
You can easily build a community of like-minded people, manage a travel group, or run your business smoothly.
Hope our blog helps you choose the right tool and explains why you need Whatsapp automation for your business.
Frequently Asked Questions
Q1. How do I add automation to WhatsApp?
WhatsApp Automation is a great tool to stay connected with your customers. Synchronizing it with HubSpot will help you automatically send alerts and notifications to customers via WhatsApp.
Q2. What is WhatsApp Business API?
With the help of WhatsApp Business API, companies can easily & quickly respond to an unlimited number of WhatsApp messages.
Q3. Is there an app to send automated texts?
DelightChat makes sending automated text messages a breeze! We can use it with iPhones and Androids & is the ideal choice for those looking for fast, reliable and effective message delivery.
Here are some Best whatsApp chat automation tools & platforms:-